If the card is not right, tell us.

Each P.S. card is printed with the artwork, words, and recipient details approved during checkout. Because a personalized card cannot be restocked or resold, it is not eligible for a conventional change-of-mind return.

If your card arrives damaged, is printed incorrectly, contains a production defect, or is materially different from the approved preview because of a P.S. or fulfillment error, email ian@ps.app. When the issue is a printing or fulfillment error, we will reprint and remail the card at no charge.

Include your order number, the email used for the order, a short description, and a photo of the issue if you can. You do not need to mail the card back unless we specifically ask.

Please check the recipient name and mailing address before paying. We cannot guarantee a free replacement for an incomplete or incorrect address supplied at checkout.

Delivery dates are estimates and carrier delays can happen. If tracking is stalled or a card has not arrived within a reasonable period after its estimated delivery date, contact us so we can review the order and available options.

Personalized orders may enter production soon after payment. Email us as quickly as possible if you need a change or cancellation. We will help when we can, but we cannot guarantee a change or cancellation after production begins.

A reprint is normally the best remedy for a production problem. If a reprint is not practical or does not resolve the issue, we will review the order under our Refund Policy and applicable law.